At SFS Digital Products, operated under the esteemed banner of S Four Solutions Group of Organisations, we strive to deliver high-quality, thoughtfully curated, and professionally developed digital content to enrich individual creativity, professional output, and the collective betterment of society. As our offerings are entirely digital and intangible in nature, we maintain a transparent, fair, and well-defined refund policy that respects the integrity of our products and the rights of our valued customers.
General Refund Policy for Digital Products
Due to the nature of digital goods, all sales are considered final. Once a product has been downloaded, accessed, or delivered via electronic means, it is non-returnable and non-refundable, except in cases of verified technical issues or accidental duplicate purchases, which are outlined further below.
Our digital products include, but are not limited to: templates, ebooks, courses, checklists, subscriptions, audio content, apps, designs, online coaching, and various tools intended for individual, educational, and business use. Since digital files are easily duplicated and cannot be “returned,” our refund policy aligns with industry standards to prevent misuse or unauthorized redistribution.
Exceptions – Eligibility for Refunds
We will offer a full or partial refund only under the following conditions:
- Duplicate Purchase
If you have been accidentally charged more than once for the same product, please contact us immediately with the payment receipts. Upon verification, we will process a full refund for the duplicate transaction(s). - Non-Delivery of Product
In case of a verified failure to receive the download link or access credentials (within 24 hours of purchase), and where all technical solutions have been exhausted, we may issue a refund after confirming the issue. - Corrupt or Unusable Files
If the downloaded file is proven to be corrupted, non-functional, or not matching the product description (as advertised on the product page), we will either replace the product or provide a refund, subject to our technical team’s assessment. - Technical Access Issues
For online courses, coaching sessions, or membership-based content, if verified technical problems prevent you from accessing paid content despite all reasonable support efforts from our team, a partial or full refund may be issued on a case-by-case basis. - Unauthorized Transactions
If a transaction was not authorized by the actual purchaser and has been reported within 48 hours of the charge, we will cooperate with your bank or payment processor and may issue a refund, upon formal investigation and verification.
Non-Refundable Situations
We do not entertain refund requests in the following situations:
- Change of mind after purchase.
- Dissatisfaction due to misreading the product description.
- Inability to operate the digital file or software due to user-end device incompatibility.
- Claiming that a product was not used.
- Products purchased during promotional or discounted periods, unless the product is defective.
- Failure to use or download the product within a specific period (unless technical issues were communicated).
How to Request a Refund
If you believe you are eligible for a refund based on the conditions above, please follow these steps:
- Email us at support@sfsdigitalproducts.shop within 7 days of the original purchase date.
- Mention the Order ID, email address used for the purchase, and the reason for your refund request.
- Attach any relevant documents or screenshots that support your claim (e.g., transaction details, file errors, delivery issues).
Our support team will review your request and respond within 3-5 business days. If approved, the refund will be processed through the original payment method within 7 working days.
Rights Reserved
SFS Digital Products reserves the sole discretion to determine eligibility for refunds based on a case-by-case evaluation. We also reserve the right to modify or amend this refund policy at any time without prior notice, in accordance with business or legal requirements.
By purchasing any digital product from our store, you agree to this Refund Policy and the Terms & Conditions applicable to your purchase.
Our Commitment
At SFS Digital Products, your trust is our priority. Our vision is rooted not only in technological empowerment but also in ethical business conduct. We are here to ensure a smooth and transparent digital experience for every individual, professional, and organisation we serve.
For any questions or further assistance, please feel free to reach out to our team through our Contact Us page or email us directly at support@sfsdigitalproducts.shop.
Empowering through Innovation. Supporting through Service.
— Team SFS Digital Products | S Four Solutions Group